Intelligent Customer Service Center

In the subway rail transit industry, the subway customer service center is an important terminal equipment of the line network customer service system, supporting the traditional ticket booth business and increasing customer service functions, the intelligent customer service center supports manual service and self-service dual mode, providing ticketing, customer service and other multiple services. Based on the development of China's subway industry, through the study of subway travel services, industrial design thinking, user-centered research, design thinking to drive experience and service innovation, the innovative system design of subway intelligent customer service equipment is carried out.